Everything we can think of you might need to know. If you can't find the answer you seek here just contact us and we'll be only too pleased to help.
Help! I'm new to this internet malarkey. I just want some sweets - what do I do?
We have tried to make the whole process as simple as possible. There are a number of different ways to find the sweets you are looking for.
Find your favourites.
On the left hand side you'll find the "THE SWEETS!" box. All the yummy sweets we sell can be found by clicking on the links in this box. You can search by type of sweet, like "Boiled" or "Mint" for example, or by decade or by flavour. Or you can use the search box above it.
Decide what quantity you would like. Most of our sweets are available in £1.99 bags. Some sweets are also available in full size sweetshop jars which make great presents and are sold at a discounted price. Click the drop down list and choose whether you want a bag or a full jar. Then choose the number of bags/jars you require.
Add them to your shopping basket.
Just click on the "Add to basket" button unsurprisingly! Just like the shopkeeper in Mr Ben, as if by magic your sweet will appear in the "My Basket" box on the right hand side of the page. You can now carry on shopping and add as many things to the basket as you like..
Go to the checkout.
Click on the "Checkout" link. Told you it was easy!
Fill in a simple form to tell us who you are and where you live. Next time you shop you'll only need to enter your username and password and we'll fill in all your details. Simple! Once you've registered you will be taken to the Shopping Basket and you can:
Tell us where to send your sweets.
This can be your own address or you can choose to send them to any other address in the UK, the Channel Islands, Europe, USA, Canada, Australia or New Zealand. You can also opt to pick the sweets up from the Totnes or Salcombe Shops.
Choose a delivery option.
We are proud to use Royal Mail for all our deliveries. This costs a maximum of £3.95 regardless of how much you order and starts from just £1.41. (Conditions apply - please see the Delivery page for details.) If you opt for the Collect from Shop option you will not be charged for delivery of course.
Review your order
Check everything's fine with your order and delivery details. If it is then hit the "Purchase" button and you will be taken to our Super Secure Payment Page.
Choose the type of card you want to use, or use PayPal and fill in your details.
The payments are all handled by SagePay, one of the biggest and most secure payment processors in the UK. We don't get to see any of your card details. Ever.
Sit back and wait for your sweeties!
We'll despatch them as soon as we possibly can. In most cases you should get them in 2-3 working days although it could be quicker. If you are collecting your order please bring with you a copy of your order confirmation email or some form of ID with your Name and Address, such as a Utility Bill or Drivers Licence. Please ring before you come in to ensure your order is ready and everything is in stock.
An absolute classic for all lovers of British liqorice. Hard sticks of shiny black liquorice, shaped like an oar with the word "Bassetti" imprinted on the flat bit. Perfectly designed for dipping into a bag of Sherbet (or Kali if you're from north of Watford or even Keli if you're north of the border!)
STILL CAN'T FIND IT?
Don't give up! Just email us and our resident sweet detective will try to track it down!